Guidelines

The Importance of Using SMS Templates

At Bind, ensuring the security and integrity of our messaging services is a top priority. To protect end-users from unsolicited messages, scams, and smishing attempts, we require the use of pre-approved SMS templates for all outgoing messages.

Why Templates are Required

The primary reason for this policy is to create a safe and trustworthy messaging environment. By validating every template, we can significantly reduce the risk of malicious content reaching telephone numbers. This process helps us ensure that all communications sent through our platform are legitimate and expected by the recipient.

The Template Approval Process

To maintain these high standards, all SMS templates must go through a validation process before they can be used:

1. Submission: Clients create and submit their SMS templates through our API, or via the Bind Portal at https://portal.bind.hr

2. Validation: The Bind team carefully reviews each submitted template to ensure it complies with our security standards and does not contain any potentially harmful or unsolicited content.

3. Approval Notification: Once a template is approved, the client will receive an email notification confirming that the template is ready for use.

Only after a template has been successfully validated and approved can it be used to send messages to your audience. This ensures that every message sent from our platform is secure, compliant, and trustworthy.